Returns & Exchanges

At THEIA, we want you to glow with confidence in your purchase; if you are not completely satisfied, we offer a 30-day window for returns on all eligible beauty products. Items must be in their original packaging and gently used or unopened to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Carefully place the products in their original boxes and secure them in a shipping mailer to prevent damage during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.