Frequently Asked Questions

Everything you need to know about your THEIA beauty journey.

Are THEIA products cruelty-free and vegan?

Yes, all THEIA products are 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Do you ship internationally?

Currently, THEIA ships to North America, Europe, and select countries in Asia. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

Are your products safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.